SecureNet Privacy Policy
Effective Date/Updated: January 1, 2025
Welcome to SecureNet (“SecureNet”, “we”, “us”, or “our”). This Privacy Policy describes how SecureNet Fiber (“you”, “your”, “Subscriber(s)”) collects, uses, shares, protects and disposes of personal information when you use our website at SecureNetFiber.com (the “Site”) and our fiber Internet, voice, and related services (collectively, the “Services”).
By using or accessing our Site or Services, you acknowledge that you accept the practices described in this Privacy Policy. If you disagree with how we handle personal information, please do not use our Site or Services.
- What This Policy Covers
This Privacy Policy covers:
- How we collect your personal information;
- How we use it;
- With whom we share it;
- How we protect it;
- How you can access, correct, or delete certain information;
- Updates to this policy.
It applies to all users of the Site and all customers/subscribers of our Services.
- Information We Collect
We collect two general categories of information:
- Personal Information: Information that identifies you or can reasonably be linked to you. Some examples include:
- Name, postal address, email address, telephone number(s);
- Billing information (credit/debit card, other financial account info);
- Service address(s) and information about devices at your premises used to access the Services;
- Technical information related to providing the Services (e.g. type of device, network configuration);
- Usage information related to voice services (call detail records, logs) if applicable.
- Non-Personal / Aggregated Information: Information that does not identify you, or aggregated/anonymous data. Examples:
- IP address, device identifiers;
- Browser or device type;
- Pages or features accessed on the Site;
- Cookies, web beacons, and similar tracking technologies;
- Data about network performance or volume of data transmitted/received;
- Aggregated metrics about usage.
- How We Collect Information
We collect information through:
- Account registration, service applications, and installation/maintenance of equipment;
- Your interactions with customer service (phone, email, chat);
- Through your use of the Site or Services;
- Cookies and tracking technologies;
- Third-parties, such as service providers, affiliates, and public data sources;
- Through voice/VoIP services, if applicable.
- How We Use Your Information
We use the information we collect for purposes such as:
- Providing, maintaining, and improving the Services;
- Processing billing and payments;
- Responding to your requests and communications;
- Personalizing or enhancing your experience (notifications, account settings, technical support);
- Managing network performance, security, troubleshooting;
- Complying with legal obligations;
- Marketing and promotions (with your consent where required) and to send you information about our offerings;
- Aggregating non-identifiable data for analytics and reporting.
- Sharing and Disclosure
We may share your personal information with third parties in certain circumstances:
- With our affiliates for operational and business purposes;
- With vendors, contractors, or service providers who help us deliver the Services (e.g. payment processors, technical support providers);
- In connection with company transactions: merger, sale, restructuring, or similar;
- For legal purposes: to comply with law, regulation, subpoena, or other legal processes; to protect rights or safety;
- With your consent.
We will not sell or rent your personal information to unaffiliated third parties for their marketing/promotional use without your explicit consent.
- Cookies, Web Beacons, and Tracking
- We use cookies and similar technologies on our Site to collect non-personal information, such as how visitors use the Site, which pages are viewed, etc.
- You can disable or limit cookies in your browser settings, but doing so may affect functionality of the Site.
- We are not responsible for tracking or privacy practices of third parties (e.g. advertisers) that our Site may link to or serve content from.
- Security
We employ reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
- Access, Correction, and Deletion
- You may access, update, or correct many types of personal information via your account or by contacting us.
- Upon termination of services, we may retain certain information as needed for business, legal, or tax purposes.
- We may retain backup copies or archival data even after deletion, as required by law.
- Children’s Privacy
We do not knowingly collect or solicit personal information from children under 13 years old. If we discover that we have collected personal information from a child under 13 in error, we will promptly delete such information in accordance with applicable law.
- Opt-Out and Marketing Preferences
- You may opt out of receiving marketing emails, texts or pre-recorded calls that are for promotional or advertising reasons. Instructions to unsubscribe or opt out will be provided in such communications.
- For any marketing-related calls/texts, we will follow applicable laws (e.g. obtaining your consent, providing opt-out mechanism).
- Non-marketing communications (e.g. billing, service notifications) will still occur.
- Links to Other Websites
Our Site may contain links to third-party websites. This Privacy Policy only applies to SecureNet’s Site and Services. When you click on links to third-party sites, you should review their privacy policies; we are not responsible for their practices.
- Business Transfers
If SecureNet is involved in a merger, acquisition, sale of assets, or other business transaction, subscriber personal information may be transferred as part of that transaction. Any acquirer will continue to be bound by the terms of this policy with respect to the transferred information.
- Changes to This Privacy Policy
We may update this Privacy Policy from time to time as our business changes, as required by law, or to reflect new practices. We will post a revised policy on SecureNetFiber.com with the effective date, and when required, provide notice to current subscribers (e.g. via email).
Your continued use of the Site or Services after changes are posted constitutes your acceptance of the updated policy.
- Contact Us
If you have questions, concerns or requests regarding our privacy practices, you may contact SecureNet at:
- Email: info@wvinternet.com
- Mail: SecureNet, Attn: Privacy / Data Protection
PO Box 8799
South Charleston, WV 25303 - Phone: 304-744-4034
